Play Area Operations Manager

Parx cafe LLC; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading café and play area operator in Dubai is seeking an experienced Operations Manager to oversee daily activities, manage staff, and ensure customer satisfaction. The ideal candidate will have at least 3 years of experience in hospitality or entertainment management and exceptional leadership skills. Responsibilities include planning events, monitoring cash operations, and maintaining safety standards.

Qualifications

• Minimum 3 years’ experience in hospitality, F&B, or entertainment management.
• Understanding of food safety and child safety standards.

Responsibilities

• Oversee daily operations of both the play area and café.
• Lead, train, and supervise front-line staff.
• Monitor cash handling and sales reports.
• Plan and execute events and promotions.
• Handle customer feedback and resolve complaints.

Skills

Leadership

Communication

Multitasking

Customer service orientation

Attention to detail

Job description

Oversee daily operations of both play area and café, ensuring safety, cleanliness, and customer satisfaction.

Lead, train, and supervise front-line staff, café attendants, and play supervisors.

Monitor cash handling, sales reports, and POS operations.

Plan and execute events, parties, and promotions to drive business growth.

Ensure adherence to health, hygiene, and safety standards across all zones.

Handle customer feedback and resolve complaints professionally.

Coordinate with suppliers and maintenance teams for smooth operations.

Manage staff scheduling and performance.

Skills

• Minimum 3 years’ experience in hospitality, F&B, or entertainment management.
• Strong leadership, communication, and multitasking skills.
• Customer-service oriented with attention to detail.
• Understanding of food safety and child safety standards.