Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent to provide exceptional service for room reservations. The ideal candidate will possess excellent communication skills and organizational abilities, with experience in a reservations environment being advantageous. This role involves converting inquiries into business and ensuring accurate reservations for guests.

Qualifications

• Previous experience in a Reservations environment.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries quickly into contracted business.
• Respond positively to sales inquiries.
• Ensure all reservations are completed accurately.
• Provide prompt and efficient service.

Skills

Professional telephone manner

Excellent communication skills

Administration skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Overview

Job Description - Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers

Work Location

Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi

What will I be doing?

As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You will offer excellent customer service, options, and other solutions to meet guest needs. Specifically, you will perform the following tasks to the highest standards:

• Convert inquiries quickly into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest\'s expectation
• Provide prompt and efficient service while maintaining the hotel\'s brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!