City Manager External fulfillment MENA, External fulfillment MENA

Amazon; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading e-commerce platform in Dubai seeks a qualified professional to enhance operational processes and monitor site performance. The ideal candidate will have excellent communication and analytical skills, previous experience in online retail, and a valid UAE Driving License. This role involves multitasking across sites and continuous improvement initiatives.

Qualifications

• Willingness to travel.
• Previous experience in first-mile operations or online retail.
• Candidate should hold a valid UAE Driving License.

Responsibilities

• Monitor operations and suggest improvements.
• Identify useful data from multiple sources and take action.
• Train & direct associates for conformance.

Skills

Excellent communication skills

Strong analytical and problem-solving skills

Ability to multitask

Education

Engineering graduate preferable

Tools

ERP systems

Warehouse Management System

Job description

Description

Amazon.com strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world‑class e‑commerce platform. Amazon's evolution from Web site to e‑commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world‑class customer experience every time. We are looking for high‑potential, flexible, innovative, and forward‑thinking professionals to join our MENA Global Specialty Fulfillment team. Are you ready to drive high‑visibility, strategic, revenue‑generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Role and Responsibilities

• Monitor operations of the assigned sites and suggest & deploy improvements
• Identify useful data accumulated from multiple sources and take necessary actions
• Foresee implications based on current data and trends
• Be organized, apt and prompt in notifying the situation, problem‑solve and recur prevention
• Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
• Train & direct associates for action and conformance of norms & practices
• Audit the sites for various operational conformances, restrictions and norms
• Conduct audits on based on SOPs, analyze data and propose features focusing on improving the Seller experience

Basic Qualifications

• Willingness to travel
• Excellent communication skills - written and verbal
• Exposure to ERP, operations dashboard and tools
• Previous experience in first‑mile operation, online retail etc.
• Strong analytical and problem‑solving skills
• Ability to multitask and manage multiple sites simultaneously with attention to detail
• Candidate should hold a valid UAE Driving License

Preferred Qualifications

• Engineering graduate preferable
• Prior exposure to Warehouse Management System

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