Guest Experience Lead - Dubai Front Desk

Accor Hotels; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Guest Service Agent to provide exceptional service to guests, from check-in to check-out. The successful candidate will greet guests, manage reservations, respond to inquiries, and collaborate with various departments to ensure a memorable stay. Previous customer service experience and strong communication skills are preferred. Fluency in English is required, with knowledge of hotel reservation systems advantageous. Join a dynamic team dedicated to excellence!

Qualifications

• Previous customer service or hotel reception experience preferred.
• Flexibility to work varied shifts, including weekends and public holidays.
• Knowledge of Dubai and its attractions is beneficial but not required.

Responsibilities

• Greet and assist guests with warmth and professionalism.
• Handle reservations, check-ins, check-outs, and payments accurately.
• Respond promptly to guest inquiries and requests.

Skills

Customer service experience

Organizational skills

Communication skills

Multitasking

Problem-solving

Fluency in English

Tools

Opera Cloud

Job description

A luxury hotel chain in Dubai is seeking a Guest Service Agent to provide exceptional service to guests, from check-in to check-out. The successful candidate will greet guests, manage reservations, respond to inquiries, and collaborate with various departments to ensure a memorable stay. Previous customer service experience and strong communication skills are preferred. Fluency in English is required, with knowledge of hotel reservation systems advantageous. Join a dynamic team dedicated to excellence!