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Change Enablement Process Lead — ITSM & Service Excellence
Descrizione del lavoro
A leading global IT services firm is seeking a Process Manager to oversee IT service delivery in the United Arab Emirates. This role involves ensuring effective resolution of customer issues, coordinating service requests, and driving process improvements while maintaining communication with customers. Candidates need at least 5 years of experience in IT disciplines and expertise in customer service. The company offers diverse learning opportunities and a supportive work culture with state-of-the-art resources and benefits.
Servizi
Competenze
- At least 5 years of experience in key IT disciplines.
- Expertise in customer communications.
- Capability to navigate between infrastructure and application platforms.
Mansioni
- Ensure timely resolution of customer issues.
- Document and update service management procedures.
- Drive process improvements through service improvement plans.
Conoscenze
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.