Collection Specialist

KONE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading provider in the field is seeking a Collections Specialist for their Sharjah office. The ideal candidate will possess a minimum of 3 years of corporate field Collections experience and strong analytical skills. Responsibilities include managing customer accounts, reducing delinquency, and maintaining effective relationships with sales and customers. The position requires excellent communication abilities and a commitment to customer service. A valid driver's license and UAE experience are mandatory.

Qualifications

• Minimum 3 years high volume corporate field Collections experience.
• Knowledge of Billing and Collections procedures.
• Strong attention to detail and commitment to excellent customer service.

Responsibilities

• Provide customer service regarding collection issues and process refunds.
• Monitor and maintain assigned accounts through calls and reconciliations.
• Reduce delinquency for assigned accounts.

Skills

Analytical skills

Customer service

Communication

Attention to detail

Goal-oriented

Job description

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well‑being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions. To complement our growth plans, we are looking for a Collections Specialist with strong analytical skills and a customer‑focused mindset to be based in our Sharjah office.

In this role, the successful candidate will be an expert in the Credit Control and Collection process, invoicing efficiency and reporting, and the dispute resolution process with internal teams and customers within the Service Business. Play a key role in executing KONE’s customer credit management activities. Reporting to the Credit Controller you will be responsible for implementing KONE’s credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum and arrears are economically collected.

We are looking for an individual with a track record of being a go‑getter, a creative mindset, and strong commercial acumen skills.

Please note that 90% of your activities will be on the field.

Responsibilities:

• Providing customer service regarding collection issues, processing customer refunds, process and reviewing account adjustments, and resolving client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write‑offs, customer reconciliations, and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with the sales department regarding customer accounts on time.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

Requirements:

• Minimum 3 years high volume corporate field Collections experience is a must.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• Strong attention to detail, goal‑oriented.
• Commitment to excellent customer service.
• Excellent English written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• A driver's license and UAE experience are a must.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers