Customer Service Representative-Temporary

MindBase Education; Abu Dhabi; On-site; AED 30,000 - 45,000; Full time

Job summary

An educational institution in Abu Dhabi seeks a Customer Service Representative to manage customer inquiries and maintain positive relationships. Responsibilities include handling inquiries, preparing invoices, managing payments, and providing excellent service. Candidates should have a bachelor degree and be fluent in English, with preferred skills in sales and proficiency in Microsoft Office. The role demands a customer service-oriented attitude and effective communication skills.

Qualifications

• Native fluency in English; Arabic is an advantage.
• Meets local and national legal requirements for employment.
• Professional appearance required.

Responsibilities

• Handle inquiries and customer interactions.
• Conduct customer orientations and ensure satisfaction.
• Prepare invoices and manage customer payments.

Skills

Customer service-oriented attitude

Effective verbal communication

Organizational skills

Sales experience/aptitude

Education

Bachelor Degree

Tools

Microsoft Office

Job description

As a Customer Service Representative you will be the first point of contact for customers seeking assistance with their questions, concerns, or requests. You will be responsible for providing excellent service by answering inquiries, resolving problems, and maintaining a positive relationship between the company and its customers.

Key Responsibilities

• Customer acquisition activities:
  • Handle initial inquiries (direct & indirect).
  • Support and track local marketing activities and promotional events.
  • Conduct sales activities through enrollment.
  • Form and manage groups.
  • Follow up on unconverted inquiries and inactive customers.
• Customer retention activities:
  • Maintain positive customer relations and ensure customer satisfaction.
  • Conduct customer orientations.
  • Ensure optimal Language Center appearance.
  • Encourage customer reenrollments.
  • Schedule lessons for customers and instructors.
  • Schedule and conduct student consultations and counseling.
• Operations:
  • Enter and manage customer information in LCMS.
  • Prepare invoices, collect customer payments, and handle other accounting activities.
  • Prepare payroll.
  • Prepare reports and required documents.Manage material inventory.
  • Maintain correspondence with customers.
• Additional responsibilities:
  • Handle filing.
  • Order various supplies.
  • Offer customers food and beverages (for specific situations).
  • Develop local marketing activities.

Requirements

• Customer service-oriented attitude.
• College degree or equivalent related experience.
• Native fluency in English (Arabic an advantage).
• Professional appearance.
• Effective verbal and written communication and organizational skills.
• Meets local and national legal requirements for employment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Sales experience/aptitude is desirable.

Education

• Bachelor Degree