Order processing Assistant - Own Visa

Combuzz HR Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading HR solutions provider in Dubai seeks an Order Processing Assistant to ensure timely processing and delivery of customer orders. Candidates should be proficient in ERP software, possess strong organizational and communication skills, and have experience in data entry or customer service, preferably within the FMCG industry. The role involves responding to inquiries, monitoring orders, and collaborating with multiple teams to enhance customer satisfaction. This position is open to female applicants with minimum service experience.

Qualifications

• Minimum of 2 years of service in Order processing/Data entry/Customer service required.
• Experience in the FMCG industry preferred.

Responsibilities

• Respond to customer inquiries using approved scripts and guidelines.
• Monitor the order-receiving email and ensure orders are processed in the ERP system.
• Perform checks for duplicate or missing orders.
• Coordinate with Sales, Warehouse, Distribution, and Finance.
• Track pending orders and ensure timely delivery.
• Investigate and resolve customer queries.

Skills

Proficient in using ERP software

Data Entry

Ms Office

Communication Skills

Organizational Skills

Typing Skill

Accuracy

Computer literacy

Good typing Speed

Education

Diploma or bachelor's degree in any related field

Job description

The Order Processing Assistant is responsible for ensuring that all customer orders are processed and sent within the given timeframe. This includes understanding sal and managing relationships with assigned cus areas and product range.

ROLES & RESPONSIBILITIES

• Respond to customer inquiries (emails phone and fax) using best practice guidelines approved scripts and process guidelines.
• Monitor the general orderreceiving email ID and ensure 100 of orders are processed in the ERP system before the cutoff time.
• Perform daily checks for duplicate missing orders and item changes.
• Ensure close coordination with Sales Warehouse Distribution and Finance for 100 delivery.
• Responsible for daily closing procedures including reconciliation of processed orders vs. orders received in email/phone/fax.
• Track pending orders daily and coordinate with the distribution team to ensure delivery.
• Investigate and resolve customer queries. Escalate issues as required and report to the Team Supervisor.
• Take ownership of queries and work proactively to resolve them.
• Work within agreed service levels striving to exceed customer expectations.
• To be flexible to work as a reliever for coworkers in both Dubai and Sharjah regions including any assigned shifts as per operational requirements.
• Employees Female who have completed a minimum of 23 years of service in Order processing / Data entry / Customer service.

Requirements

• JOB SPECIFIC SKILLS
• Proficient in using any ERP software s
• Data Entry
• Ms Office
• Communication Skills
• Organizational Skills
• Typing Skill
• Accuracy
• Computer literacy
• Good typing Speed

MINIMUM REQUIREMENTS

• Diploma or bachelors degree in any related field
• FMCG industry as order processing /Customer service / Data entry preferred