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A global IT services provider is seeking a Vendor Manager to oversee the delivery of exceptional IT services. In this role, you'll ensure timely resolution of customer issues, manage service requests, and maintain communication with customers. You will also be responsible for incident and problem management, driving process improvements, and ensuring compliance with service level agreements. Ideal candidates will have at least 5 years experience in IT disciplines and expertise in customer service. The position is based in the United Arab Emirates.