IT Service Delivery Vendor Manager

Kyndryl Inc; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global IT services provider is seeking a Vendor Manager to oversee the delivery of exceptional IT services. In this role, you'll ensure timely resolution of customer issues, manage service requests, and maintain communication with customers. You will also be responsible for incident and problem management, driving process improvements, and ensuring compliance with service level agreements. Ideal candidates will have at least 5 years experience in IT disciplines and expertise in customer service. The position is based in the United Arab Emirates.

Benefits

Employee learning programs

Volunteering and giving platform

State-of-the-art resources

Qualifications

• Minimum of 5 years of experience in IT disciplines such as desktop services, network support, or IT management.
• Ability to navigate between infrastructure and application platforms.
• Expertise in technical support and incident management.

Responsibilities

• Manage service requests and maintain communication with customers.
• Document service management procedures and workflows.
• Drive process improvements and conduct post-resolution incident reviews.

Skills

Customer service

Incident management

Service improvement

Communication skills

Job description

A global IT services provider is seeking a Vendor Manager to oversee the delivery of exceptional IT services. In this role, you'll ensure timely resolution of customer issues, manage service requests, and maintain communication with customers. You will also be responsible for incident and problem management, driving process improvements, and ensuring compliance with service level agreements. Ideal candidates will have at least 5 years experience in IT disciplines and expertise in customer service. The position is based in the United Arab Emirates.