Service Advisor

ALBA CORP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking a Service Advisor to join their team. The ideal candidate will have proven experience in customer service, excellent communication skills in English (Arabic preferred), and a customer-centric mindset. Responsibilities include greeting customers, preparing service estimates, coordinating with the workshop team, and upselling services. This role offers a salary range of 5000 AED to 12000 AED along with benefits such as medical insurance and performance-based incentives.

Benefits

Medical insurance as per UAE law

Visa sponsorship

Training support

Performance-based incentives

Qualifications

• Proven experience as a Service Advisor or in a customer-facing role in the automotive industry.
• Fluent in English; Arabic preferred.
• Minimum 2 years of experience in a similar role.

Responsibilities

• Greet customers and understand their service needs.
• Prepare service estimates and manage customer expectations.
• Coordinate with the workshop for timely service delivery.
• Upsell additional services to maximize revenue.
• Handle customer inquiries and complaints.
• Maintain detailed records of service transactions.

Skills

Communication skills

Multitasking

Customer service orientation

Sales orientation

Tools

Automotive management systems

CRM tools

Job description

We are looking for a talented Service Advisor to join our team at Alba Cars showroom.
This customerfacing role is ideal for someone who is passionate about the automotive industry and has a flair for communication coordination and customer service. As the bridge between our clients and technical team you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and crossselling services.

Key Responsibilities and Duties

• Greet customers professionally and understand their vehicle service needs.

• Prepare accurate service estimates explain job details and manage customer expectations.

• Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.

• Upsell additional services maintenance packages and accessories to maximize revenue.

• Handle customer inquiries feedback and complaints in a timely and solutionoriented manner.

• Maintain detailed records of service transactions warranty issues and followups.

• Assist in showroom coordination and support the sales team when required.
  

Salary Range and Benefits

• Salary Range: 5000 AED 12000 AED

• We provide medical insurance as per UAE law visa sponsorship training support and performancebased incentives.

Qualifications and Skills

• Proven experience as a Service Advisor Sales Coordinator or in a customerfacing role in the automotive industry.

• Excellent communication and interpersonal skills in both English and Arabic (preferred).

• Strong organizational and multitasking abilities.

• Proficiency with automotive management systems and CRM tools is a plus.

• Knowledge of automotive brands basic technical terminology and aftersales processes.

• Customercentric attitude salesoriented mindset and problemsolving approach.

Work Experience

• Minimum 2 years of experience in a similar role in an automotive showroom or service center.

Application Procedure

Please submit your updated CV highlighting relevant experience. If you have a proven track record in customer service and automotive coordination wed love to hear from you.

Thank you and good luck!