Bank Branch Customer Concierge

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Dubai seeks a Customer Service Representative to greet and assist customers while ensuring a high standard of service. Responsibilities include guiding clients to service points, managing customer queries, and maintaining branch appearance. The ideal candidate will have knowledge of retail banking products and excellent customer service skills. This role provides an opportunity to work in a dynamic environment while contributing to a positive customer experience.

Qualifications

• Understanding of financial products and services in retail banking.
• Skills for handling customer inquiries and managing service standards.
• Familiarity with digital channels and technology in banking.

Responsibilities

• Welcome and guide incoming customers to service points.
• Handle customer inquiries courteously and efficiently.
• Ensure branch appearance meets established guidelines.

Skills

Broad knowledge of Retail Banking products

Fair knowledge of Operational Policies

Excellent knowledge of alternative banking channels

Good knowledge of UAE banking regulations

Knowledge of Anti-Money laundering regulations

Computer skills

Job description

A leading financial institution in Dubai seeks a Customer Service Representative to greet and assist customers while ensuring a high standard of service. Responsibilities include guiding clients to service points, managing customer queries, and maintaining branch appearance. The ideal candidate will have knowledge of retail banking products and excellent customer service skills. This role provides an opportunity to work in a dynamic environment while contributing to a positive customer experience.