Change Enablement Process Lead — ITSM & Service Excellence

Kyndryl Inc; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global IT services firm is seeking a Process Manager to oversee IT service delivery in the United Arab Emirates. This role involves ensuring effective resolution of customer issues, coordinating service requests, and driving process improvements while maintaining communication with customers. Candidates need at least 5 years of experience in IT disciplines and expertise in customer service. The company offers diverse learning opportunities and a supportive work culture with state-of-the-art resources and benefits.

Benefits

Learning opportunities

Health and wellness benefits

Employee volunteering programs

Qualifications

• At least 5 years of experience in key IT disciplines.
• Expertise in customer communications.
• Capability to navigate between infrastructure and application platforms.

Responsibilities

• Ensure timely resolution of customer issues.
• Document and update service management procedures.
• Drive process improvements through service improvement plans.

Skills

Desktop field services

Network support

Incident management

Service improvement

Customer service

Job description

A leading global IT services firm is seeking a Process Manager to oversee IT service delivery in the United Arab Emirates. This role involves ensuring effective resolution of customer issues, coordinating service requests, and driving process improvements while maintaining communication with customers. Candidates need at least 5 years of experience in IT disciplines and expertise in customer service. The company offers diverse learning opportunities and a supportive work culture with state-of-the-art resources and benefits.