Restaurant Supervisor

Estemarat Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality organization in Dubai seeks an experienced Restaurant Supervisor to oversee daily restaurant operations. The ideal candidate will ensure excellent customer service and manage staff effectively while maintaining high service and hygiene standards. Responsibilities include training staff, monitoring inventory, and handling customer inquiries. Candidates should possess a diploma or bachelor's in Hospitality and have a minimum of 3-5 years of supervisory experience in the restaurant sector. Competitive salary and benefits offered.

Benefits

Competitive salary package

Health insurance and annual leave

Meals provided during working hours

Career growth opportunities

Qualifications

• Minimum 3-5 years of experience in a supervisory role in a restaurant, café, or hospitality sector.
• Fluency in English is required; Arabic is a plus.
• Willing to work in shifts, weekends, and public holidays.

Responsibilities

• Supervise and coordinate restaurant operations to ensure efficiency and customer satisfaction.
• Train, manage, and motivate restaurant staff.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer inquiries and complaints professionally.
• Monitor inventory and order food, beverages, and supplies as needed.

Skills

Strong leadership and team management abilities

Excellent customer service and problem-solving skills

Knowledge of restaurant operations, food safety, and hygiene standards

Ability to work in a fast-paced environment and handle pressure

Proficiency in Microsoft Office and POS systems

Education

Diploma or Bachelor's degree in Hospitality/Hotel Management or related field

Job description

We are looking for an experienced and customer-focused Restaurant Supervisor to join our team in Dubai. The ideal candidate will oversee daily restaurant operations, ensure excellent customer service, and manage staff to maintain high service and hygiene standards.

Key Responsibilities

• Supervise and coordinate restaurant operations to ensure efficiency and customer satisfaction.
• Train, manage, and motivate restaurant staff to provide excellent service.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer inquiries, complaints, and special requests professionally.
• Monitor inventory and order food, beverages, and supplies as needed.
• Maintain cleanliness and organization in dining and kitchen areas.
• Assist in planning and executing promotional activities to boost sales.
• Prepare reports on sales, customer feedback, and staff performance.
• Work closely with management to implement policies and improve service quality.

Requirements

• Education: Diploma or Bachelors degree in Hospitality/Hotel Management or a related field.
• Experience: Minimum 35 years of experience in a supervisory role in a restaurant, café, or hospitality sector.
• Skills:
  • Strong leadership and team management abilities.
  • Excellent customer service and problem-solving skills.
  • Knowledge of restaurant operations, food safety, and hygiene standards.
  • Ability to work in a fast-paced environment and handle pressure.
  • Proficiency in Microsoft Office and POS systems.
• Language: Fluency in English is required (Arabic is a plus).
• Availability: Willing to work in shifts, weekends, and public holidays.

Benefits

• Competitive salary package
• Health insurance and annual leave
• Meals provided during working hours
• Career growth opportunities