Customer Service Agent jobs in United Arab Emirates

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are seeking a driven Sales Executive to join our Power Generators division at FAMCO, based in Dubai. The role is responsible for driving sales growth, building and maintaining strong client relationships, and contributing to the strategic direction of the business. You will play a key role in ensuring we remain a market leader in the GCC by understanding customer needs and providing tailored solutions.

What you will do:

• Develop and maintain relationships with new and existing customers.
• Achieve sales and marketing targets for the assigned territory.
• Identify sales opportunities and customer requirements; prepare technical and commercial proposals.
• Negotiate commercial, logistics, and technical requirements with internal and external stakeholders.
• Conduct market research to identify new business opportunities, competitors, product positioning, and industry trends.
• Sustain rapport with key accounts through regular visits, exploring specific needs, and closing deals.
• Contribute to the development of the division\'s strategy and annual growth plans.

Required skills to be successful:

• Degree in business administration, marketing, engineering, or related field with strong knowledge of power generating sets and power plants.
• Minimum 3-5 years of experience in sales or business development, including at least 2 years in power generators sales.
• Target-oriented with excellent negotiation, communication, and presentation skills.
• Ability to build and maintain long-term client and partner relationships.
• Strong logistics and financial background.
• Proficiency in MS Office; knowledge of SAP/CRM systems is an advantage.
• Fluency in English is required; Arabic and other languages are a plus.
• Willingness to travel internationally.

About the team:

You will be joining FAMCO Power, a dynamic and customer-focused division known for delivering world-class power solutions across the GCC. The team is highly collaborative and driven by a shared goal of maintaining our leadership position in the industry.

What equips you for the role:

Your background in sales and business development, particularly within power generators, will enable you to succeed. With your strong negotiation skills, ability to foster long-term client relationships, and technical-commercial expertise, you will be well-equipped to meet business growth targets and deliver value to our clients

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.