Customer Service Advisor ofertas em Emirados Árabes Unidos

Resumo da oferta

A leading dining establishment in the United Arab Emirates is seeking a Front of House (FOH) team member who is fluent in Arabic and English. This role involves greeting guests, managing reservations, and providing exceptional customer service to ensure a positive dining experience. Ideal candidates have prior experience in hospitality, excellent communication skills, and a professional appearance. Flexible work hours including shifts and weekends are required.

Qualificações

• Fluent in Arabic and English (spoken and written).
• Previous experience in a restaurant, café, or hospitality environment preferred.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and positive attitude.
• Well-groomed and professional appearance.
• Ability to multitask and work under pressure.
• Basic POS (Point of Sale) system knowledge is an advantage.
• Flexible to work shifts, weekends, and holidays.

Responsabilidades

• Greet and welcome guests in a friendly and professional manner.
• Communicate clearly in Arabic and English with guests.
• Manage reservations, waiting lists, and table assignments efficiently.
• Escort guests to their tables and present menus.
• Provide information about menu items and restaurant services.
• Handle guest inquiries, requests, and complaints promptly.
• Coordinate with kitchen and service teams.
• Process guest payments accurately.
• Maintain cleanliness and organization of dining areas.
• Assist in training new team members.
• Uphold company policies and service quality expectations.