Customer Service Advisor jobs in United States

EOE/AA/Disabled/Veterans

Conrad Abu Dhabi Etihad Towers is the first of Hilton's luxury portfolio to operate in the capital of United Arab Emirates. The hotel is one of the five Etihad Towers and has 12 F&B outlets, a spa, a private beach, three swimming pools, and conference and event facilities. There are 576 guest rooms, suites, and residences with views of the Arabian Gulf, and there's a collection of luxury shops at The Avenue at Etihad Towers.

This hotel is perfectly placed to offer guests a truly inspired stay with personalised connections to the local cultural and artistic experiences for which Abu Dhabi is known, all anchored by Conrad's signature intuitive guest service.

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Analyse local market trends and competitor activity to identify business leads
2. Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
3. Negotiate room rates/packages with corporate clients
4. Develop and implement creative local marketing channels including social media channels
5. Prepare company contracts for the hotel in accordance with current business and pricing conditions
6. Work within current business strategies and recognise potential opportunities
7. Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong comprehensive sales programs
8. Attend Sales events as required
9. Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made, and business leads
10. Answer customer queries in a prompt and professional manner
11. Manage staff performance in compliance with company policies and procedures
12. Recruit, manage, train, and develop the Sales team

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Positive attitude and good communication skills
2. Commitment to delivering a high level of customer service
3. Excellent grooming standards
4. MICE experience required
5. Flexibility to respond to a range of different work situations
6. Ability to work under pressure and under your own initiative
7. Experience in a sales role with a proven track record to close a sale
8. Knowledge of the local market
9. Knowledge of hospitality
10. Passion for sales and for achieving targets and objectives
11. Degree-level qualification in a relevant field

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience: Manager