Customer Service Advisor jobs in United Arab Emirates

Service Engineer Elevators (Location: Fujairah, UAE )

Responsible for technical support, field service, maintenance, repairs, and inspection of marine elevator systems.

Reporting to: Senior Technical Manager

What you'll do:

• Do technical/periodic inspections of elevators

• Work with the technical team and field service engineers.

• Do planned, preventive, and corrective maintenance for elevators

• Troubleshoot and identify complex elevator malfunctions

• Do electrical and mechanical repairs and adjustments

• Do major mechanical repairs, replacements, and adjustments

• Carry out technical site surveys, modernisation and retrofits

• Work effectively as a team member and with customers to provide quality service

• Keep detailed records of your service work, parts used, and customer interactions

• Stay safe at all times

• Other tasks related to the job
  
  

Alternative job titles:

• Elevator Service Technician

• Elevator Mechanic

• Lift Engineer

• Elevator Maintenance Technician/Engineer

What you need to know and be good at:

• Extensive experience with traction elevators; multi-brand experience is preferred

• Experience with escalators, hydraulic elevators, and rack-and-pinion elevators is a plus.

• Good understanding of elevator codes, policies, and procedures

• Complete tasks independently, efficiently, and accurately

• Able to explain and demonstrate proper maintenance/inspection procedures

• Knowledge of multi-brand inverter drives and controllers

• Provide leadership to instruct, train, and review the work of junior technicians.

• Able to deal courteously with customers, co-workers, and contractors

• Knowledge of industry standards, health and safety rules for marine processes

• Strong analytical skills and attention to detail

• Eagerness to learn and adapt

• Willingness to travel within the region and internationally
  
  

Job requirements:

• Diploma or degree in engineering, preferably electrical, electronics or instrumentation

• Professional qualification (Bachelor's Degree, diploma or certificate in elevator engineering) or vocational qualification

• Minimum 10 years of elevator industry experience (new installation, repairs, and service experience is mandatory)

• Prior experience with Hyundai, Kone, and Ushio is a plus

• Good English communication skills (verbal and written) and a second language

• This position requires travelling within and outside the country.

• Excellent interpersonal and problem-solving skills

• Willingness to learn and develop

• Confident, engaging, and able to build relationships and take calculated risks

• Experience with common productivity tools (like Google Workspace)

• Medically fit for offshore assignments and working at heights

• Valid basic driving license
  
  

Key strengths:

• Ability to work independently and collaboratively without close supervision

• Able to work under pressure and handle multiple priorities and deadlines

• Independent and positive person with good attention to detail

• Thinking in solutions, not in problems

• Team player

• Dependable with a strong work ethic

• Takes the initiative and is self-motivated

• Organised

• Interpersonal communication and customer service skills

• Able to write reports and correspondence

• Flexible working schedule
  
  

Salary & benefits: As per industry standards (travel costs reimbursed)

Job type: Full-time

Job location: Fujairah, UAE

Local Requirements:

• Valid UAE driving license (LMV)