Customer Service Associate | Retail | M&S | UAE

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Dubai is seeking a Customer Service Associate to provide exceptional service and manage store standards effectively. The role involves engaging customers, handling complaints, and operating the cash register. Ideal candidates have strong communication skills and previous customer-facing experience. This position offers an opportunity to enhance customer satisfaction and boost sales revenues.

Qualifications

• Previous experience in customer-facing roles.
• Strong verbal communication and interpersonal skills.
• Ability to maintain high store standards.
• Experience in operating cash registers.

Responsibilities

• Engage with customers to provide high-level service.
• Ensure that the store adheres to visual merchandising standards.
• Participate in receiving new shipments and restocking.
• Recommend products based on customer needs.
• Operate the cash register and process transactions.

Skills

Strong verbal communication skills

Exceptional customer service skills

Attention to detail

Ability to engage in upselling and cross-selling

Job description

Overview Of The Role

The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.

You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What You Will Do

• Customer Service & Complaint Handling
  • Engage with customers to provide a high level of service and assist with their needs.
  • Address basic customer complaints and escalate issues as needed.
• Visual Merchandising & Store Maintenance
  • Ensure that the store is well-organized and adheres to company visual merchandising standards.
  • Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Stock Management & Inventory
  • Actively participate in receiving new shipments and restocking the store.
  • Help manage inventory and ensure the store is fully stocked.
• Sales Support (Upselling & Cross-selling)
  • Recommend products to customers based on their needs, focusing on upselling and cross-selling.
  • Stay updated on product information to make informed recommendations.
• Cash Register Operation
  • Operate the cash register, process transactions, and follow company policies for handling payments.
  • Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful

• Strong verbal communication skills.
• Exceptional customer service skills.
• Attention to detail for maintaining store standards.
• Ability to engage in upselling and cross-selling.

What Qualifies You For The Role

• Previous experience in customer-facing roles, with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.