Bilingual Luxury Customer Care (Dubai) - 5-Month Contract

APM Monaco; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A contemporary fashion jewelry brand is seeking a Customer Service Representative for a 5-month contract in Dubai. The ideal candidate will have a minimum of 3 years experience in customer service or luxury retail, be fluent in Arabic and English, and able to work independently. Responsibilities include managing customer inquiries via calls and emails, liaising with logistics, and handling store complaints. The company offers a dynamic team environment and comprehensive benefits.

Benefits

Medical benefits

Paid time off

Generous employee discounts

Qualifications

• Minimum 3 years relevant experience in customer service or luxury retail.
• Able to work independently with minimal supervision.
• Proactive, patient, and committed.

Responsibilities

• Manage customer calls and request relevant information.
• Handle customer emails and live chat inquiries.
• Liaise with logistics and after sales service.
• Follow up on store inquiries and complaints.
• Complete other ad-hoc projects from the manager.

Skills

Fluent Arabic

Fluent English

Communication skills

Interpersonal skills

Proficiency in MS Office

Job description

A contemporary fashion jewelry brand is seeking a Customer Service Representative for a 5-month contract in Dubai. The ideal candidate will have a minimum of 3 years experience in customer service or luxury retail, be fluent in Arabic and English, and able to work independently. Responsibilities include managing customer inquiries via calls and emails, liaising with logistics, and handling store complaints. The company offers a dynamic team environment and comprehensive benefits.