Customer Support Specialist

ADIB Group; Abu Dhabi Emirate; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading bank in the UAE is seeking a Customer Support Specialist for its Al Ain branch. The role involves assisting customers with their banking needs while ensuring a high level of service. Candidates must have knowledge of banking products and regulations within the UAE. This position is exclusively for UAE Nationals. Full-time employment with competitive packages is offered.

Qualifications

• Essential experience in customer service within the banking sector.
• Knowledge of ADIB's Operational Policies & Procedures.
• Familiarity with Central Bank of UAE regulations.

Responsibilities

• Assist customers with banking requirements while maintaining high service standards.
• Handle inquiries and direct customers to relevant service areas.
• Perform general administrative duties as assigned.

Skills

Knowledge of ADIB's Retail & institutional Banking products & services

Knowledge of UAE banking practices regulations & risks

Customer Service

Computer skills

Job description

Role : Customer Support Specialist - Branches

Location : Al Ain

Role Purpose

To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings.

Key Accountabilities of the role

These are the main responsibilities of this role

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos customer letters filing etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / Technical knowledge required for this role

• Knowledge of ADIBs Retail & institutional Banking products & services
• Knowledge of ADIBs Operational Policies & Procedures
• Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Required Experience

IC

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type

Full Time

Experience

years

Vacancy

1