Customer Service Associate | Retail | M&S | UAE

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in the UAE is seeking a Customer Service Associate. In this role, you will deliver exceptional service, manage store standards, handle customer inquiries, and assist with sales operations. Ideal candidates will have experience in customer-facing roles, excellent communication skills, and the ability to maintain store cleanliness and organization. This position offers the opportunity to enhance customer satisfaction and contribute to sales efforts.

Qualifications

• Previous experience in customer-facing roles, with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

Responsibilities

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.
• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Help manage inventory and ensure the store is fully stocked.
• Recommend products to customers based on their needs.
• Operate the cash register, process transactions, and follow company policies for handling payments.

Skills

Upselling

Cross-selling

Customer service

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Customer Service Associate | Retail | M&S | UAE

Overview Of The Role:

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
• You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

Key Responsibilities:

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills:

• Ability to engage in upselling and cross-selling.

Qualifications:

• Previous experience in customer-facing roles, with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

We are an equal opportunities employer and welcome applications from all qualified candidates.