Customer Service Rep.

Talent Bridge HR Consultancy Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics company in Dubai is seeking a Customer Service Representative (CSR) to manage billing and invoicing operations. The ideal candidate must be proficient in Russian and fluent in English, with exceptional communication skills. Responsibilities include generating invoices, resolving discrepancies, and supporting collections. This permanent, full-time role offers a salary of AED 5000 to AED 6000 and opportunities for career growth in a dynamic environment.

Benefits

Permanent full-time role

Career growth opportunities

Qualifications

• Proficiency in Russian (mandatory) and fluent English.
• Excellent communication, problem-solving, and customer service skills.
• High attention to detail and accuracy in financial documentation.

Responsibilities

• Review and generate invoices for logistics services.
• Collaborate with operations teams to validate billing data.
• Respond to customer inquiries regarding invoices.

Skills

Proficiency in Russian

Fluent English

Excellent communication skills

Problem-solving skills

Customer service skills

Tools

MS Office Suite (Excel, Word, Outlook)

Job description

Customer Service Representative (CSR) Logistics Billing Specialist Accounts Support Jobs in Dubai

Location: Dubai, United Arab Emirates (JAFZA)
Industry: Logistics / Freight / Warehousing / Customs Clearance
Reports To: Accounts / Operations Manager
Salary (tax-free): AED per month

About the Role:
Our client, a logistics company in Dubai, is seeking a Customer Service Representative (CSR) with strong billing and invoicing expertise to support their freight, warehousing, and customs clearance operations. The successful candidate will be responsible for reviewing and generating invoices, resolving billing discrepancies, and supporting collections. This role requires excellent communication skills, attention to detail, and proficiency in Russian to liaise effectively with clients.

Key Responsibilities

• Review and generate invoices for logistics services, including freight, warehousing, and customs clearance.
• Collaborate with operations teams to validate billing data and resolve discrepancies.
• Respond to customer inquiries regarding invoices, charges, and payment status.
• Resolve disputes related to overcharges, incorrect billing, or missing documentation.
• Monitor and manage billing queues to ensure timely processing of transactions.
• Maintain accurate billing records and ensure documentation is complete.
• Work closely with Accounts Receivable on overdue invoices and collections.
• Provide billing support during audits or financial reviews.
• Suggest process improvements to reduce errors and improve efficiency.
• Maintain professionalism in communication with clients, vendors, and coworkers.

Candidate Requirements

• Proficiency in Russian (mandatory) and fluent English.
• Excellent communication, problem-solving, and customer service skills.
• High attention to detail and accuracy in financial documentation.
• Technical Skills: MS Office Suite proficiency (Excel, Word, Outlook at minimum).
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits & Compensation

• Salary: AED 5000 to AED 6000 (tax-free).
• Permanent full-time role with long-term stability.
• Career growth opportunities in logistics and customer service.

We are an equal opportunities employer and welcome applications from all qualified candidates.