Customer Service Advisor jobs in United Arab Emirates

Were looking for a data-driven and growth-focused Manager Lead Intelligence & Sales Ops to help scale our partner acquisition engine across 8 MENA markets. This role is critical to how we identify prioritize enrich and route leads so that our Sales teams are always focused on the highest-impact opportunities.

Youll combine data insights tooling and automation to continuously improve our lead and sales ops processes working closely with central teams regional stakeholders and sales teams to ensure were sourcing and acquiring partners smarter and faster. This is an ideal role for someone with strong commercial judgment advanced analytics capability and a track record of owning sales ops levers in complex fast-moving environments.

• Implement automated workflows to prioritize distribute enrich and warm up leads
• Use AI tools & mass comms campaigns to qualify and engage with leads at different stages of the pipeline
• Improve simplify and automate sales ops processes related to lead duplication assignment follow-ups recycling and win-backs
• Design alert systems to prioritize leads using high-intent signals (search behavior social media activity market trends etc.)
• Ensure continuous lead enrichment via external sources APIs or internal parameters
• Launch and test new lead-generation channels to proactively identify new high quality/potential leads (e.g. referral programs self-sign up UGC etc.)
• Maintain and optimize lead scoring models based on actual sales performance and rep feedback
• Build and maintain dashboards to track lead quality by source pipeline health and funnel conversion across all 8 markets
• Analyze geographic lead distribution using heat maps and drive territory allocation and headcount planning of the sales teams
• Track and benchmark lead data versus competition to understand gaps and opportunities at an area-level
• Influence GTM planning for area expansion based on pipeline potential and lead availability

• Regularly review and refine top accounts hit lists to ensure strategic targeting by market
• Improve & scale the self-signup flow to increase inbound qualified leads

• Partner with Data Central and local teams to improve end-to-end Salesforce tools for different stakeholders

• Education & Experience: Bachelors degree with 5 years in sales operations revenue operations or GTM strategy ideally in foodtech or SaaS/e-commerce platforms
• Technical Skills: Proficient in Salesforce SQL and BI tools (e.g. Looker Tableau Excel) and experience with lead enrichment and sales engagement tools
• Strategic Thinking: Ability to translate data into actionable commercial strategies and improve funnel performance
• Process Ownership: Proven track record of creating and improving sales processes and operational frameworks at scale especially across multi-market or cross-functional teams
• Stakeholder Management: Excellent stakeholder management and collaboration skills; able to partner with data product sales and other functions
• Mindset: Entrepreneurial hands-on and results-driven with strong attention to detail and the ability to execute quickly

No

Full-time