Customer Success Manager jobs in United States

As Customer Success Manager at Ecomma, you will be the primary point of contact for our clients after acquisition. Your role is to ensure smooth onboarding, maintain strong client relationships, and help maximise satisfaction and long-term growth. You will coordinate across internal teams to deliver a premium, white-glove experience and proactively identify opportunities for upselling or operational improvements.

Key Responsibilities

• Oversee onboarding of new clients and ensure smooth handovers from sales/portfolio teams.
• Build and manage strong client relationships with regular communication and updates.
• Act as the first point of contact for client queries, ensuring fast resolution by liaising with internal teams.
• Identify upsell opportunities and support expansion of services where relevant.
• Maintain reporting cadence and share insights that improve retention and client performance.
• Collaborate with operations, marketing, and finance to ensure seamless delivery and consistent client experience.

What We’re Looking For

• 2–4 years’ experience in Customer Success, Account Management, or Client Services (e-commerce/tech preferred).
• Experience of working with Marketing teams - knowledge of Google ads, Meta ads is a big plus.
• Excellent communication and relationship management skills with international clients.
• Organised, detail-oriented, and able to handle multiple accounts simultaneously.
• Commercial mindset with the ability to spot upsell opportunities.
• Passion for e-commerce and helping brands grow.

Success in this Role Means

• Smooth onboarding and clear client communication.
• High client satisfaction and retention across accounts.
• Timely resolution of issues with minimal escalation.
• Measurable upsells and contribution to client growth.
• Clients viewing Ecomma as a trusted long-term partner