Customer Service Advisor jobs in United Arab Emirates

Who We Are: 160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real. With 800 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Amazon, Coca-Cola, DP World, Macy’s, Marriott International, McDonald’s, Verizon and Visa. 160over90 is part of WME Group, a global representation business comprising the world’s leading talent, intellectual property and brands.

The Account Manager will play a critical role in a 160/90 team working for a major client on their Global Partnerships portfolio. You will be working with an international business operating in multiple markets who has interests across Golf, Formula 1, Cricket and a number of other regionally focused properties. The Account Manager will form part of the Partnerships function across the client account and work collaboratively within an integrated client team including Creative, Strategy and PR & Comms that spans 160over90’s London and Dubai offices.

• Demonstrate strong people skills and aptitude for understanding, identifying and empathising with client requirements and responding with solutions
• Play a supporting role in the planning, activation and evaluation of all partnerships across the client’s sport partnership portfolio
• Working hand in hand with both the broader Dubai based team and London based client account teams and counterparts to ensure consistency across messaging and approach to campaign and activation development and delivery

• Demonstrate clear understanding of partnership rights packages and ability to ensure contractual assets are managed and delivered

• Supporting the Account Director with critical path planning and project management, client management, delivery, budgeting, reporting and general administration
• Support of event and hospitality experience delivery and guest management/experiences

• Disciplined and motivated approach to researching subjects of interest to the client or in relation to internal asks and needs
• Ability to source and assimilate information from independent sources

• Ability to quickly absorb and immerse in client business, category and specific challenges
• Show an understanding of the relevance and impact of sports and other partnerships on businesses
• Continually seek a clear understanding of relevant sports or partnerships landscapes and remain up to date with latest marketing and industry trends

• Support the Account Team in drafting client proposals, planning documents and campaign reports demonstrating clear insight and thinking
• Lead on the recording/minute taking, delivery and tracking of client meetings and status materials
• Fluency in using software PPT, Keynote, Excel, Word
• Knowledge of guest management software/platforms such as CVENT an advantage

• A willingness to learn on the job and apply an all hands on deck and think on your feet approach to working at live events
• Supporting the broader business and Dubai leadership team in other ad-hoc tasks related to existing or prospective clients

• Minimum of 4 years relevant agency, client-based experience across PR and Communications
• Specific experience in amplifying sport partnerships; working closely with rights holders and ambassadors
• Knowledge and expertise across a variety of sports

• Understanding of how to build a client relationship and understand their business needs
• Excellent writing and grammar with an ability to draft short project plans, content calendars, press releases and media alerts
• Ability to effectively manage and delegate whilst demonstrating clear and concise upward reporting
• In-depth knowledge and network of sport media and journalists
• Natural communication skills to work within a dynamic agency team
• Ability to offer creative ideas that deliver against earned and owned channel objectives
• Strong understanding of digital with experience of executing against social objectives
• Clear understanding and experience of the creator landscape across lifestyle, music, sports and entertainment (paid and contra)
• Ability to benchmark and interpret learnings from traditional and digital evaluation metrics – circulation, reach, DUU’s, sentiment, messaging integration, engagement rate, completion rate, CPV etc
• Organized and detail oriented in a fast-paced, client service environment
• Up-to-date knowledge of industry trends and best practices
• Excellent time management, written and oral communication skills
• Excellent time management, written and oral communication skills

WME Group is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Follow our story at 160over90.com and on Instagram and LinkedIn.

160/90 is proud to be an equal opportunity employer that encourages applications from qualified, eligible candidates from all backgrounds and life experiences regardless of race, gender identity, disability, age, sexual orientation, religion, or belief.