Resort Host

AccorHotels Middle East; Dubai; On-site; AED 25,000 - 35,000; Full time

Job summary

A luxury resort in Dubai is seeking a Resort Host to create a positive first impression for guests. The ideal candidate should have at least 2 years of experience in luxury hospitality and possess exceptional guest service skills. Responsibilities include greeting guests, providing information on amenities, and ensuring a seamless experience throughout their stay. Fluency in English is required, and knowledge of Russian is a plus. Training and development opportunities are provided to support your growth.

Benefits

Comprehensive training and development programs

Qualifications

• 2 years minimum experience in a similar role within luxury hospitality.
• Must possess outstanding guest services skills.
• Professional presentation and sophisticated communication skills required.
• Proficient in English (verbal & written).
• Ability to handle multiple tasks in an intense environment.
• Flexible in terms of working hours.
• Hospitality diploma is an asset.
• Computer literacy is recommended.
• Ability to handle cash effectively.

Responsibilities

• Demonstrate brand service standards in guest interactions.
• Escort guests and provide orientation to hotel facilities.
• Offer tailored recommendations based on guest preferences.
• Maintain open communication with guests.
• Address guest inquiries or complaints in a timely manner.
• Liaise with departments to fulfill guest requests.
• Manage Accor enrolments and encourage guest enrolment.
• Stay updated on resort services and local attractions.

Skills

Outstanding guest services skills

Professional presentation

Sophisticated communication skills

Proficiency in English

Russian language proficiency

Ability to handle multiple tasks

Flexibility in working hours

Computer literacy

Ability to handle cash accurately

Education

Hospitality diploma

Tools

Windows

MS Office Suite

Opera PMS systems

Job description

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of pristine private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambiance of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Summary

The Resort Host is responsible for creating a positive first impression for guests by providing them with outstanding customer service throughout their stay. They greet guests, offer personalized assistance, provide information about the hotel’s amenities, activities, and services, and ensure that all guest needs are met in a timely and professional manner. This role serves as a liaison between the guest and various hotel services, ensuring that every guest experience is seamless and memorable by creating a welcoming atmosphere, and anticipating guest needs from arrival to departure.

Responsibilities

• Demonstrates Banyan Tree’s brand service standards in all guest interactions.
• Escort guests and provide a brief orientation to the hotel’s facilities and services.
• Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.
• Maintain open communication with guests, ensuring all questions are answered and concerns addressed.
• Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest’s satisfaction.
• Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.
• Manage Accor enrolments and encourage guest enrolment to meet targets.
• Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.
• Maintain knowledge of local attractions and events to share with guests.
• Conduct courtesy calls to in‑house guests and maintain records.
• Perform daily credit limit checks for in‑house guests.
• Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

Experience

• 2 years minimum experience in a similar capacity within a luxury hospitality environment.
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written), Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.

Why Join Us

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.