Customer Care Representative jobs in Singapore

Are you passionate about assisting a performance-driven, agile, and positive-minded organization?

Brilliant! We have good news: We are looking for an organized UAE-based Sales Secretary to become part of our dynamic Sales team. Your passion for organization and administration, coupled with at least three years of experience, is what will make you successful in this role. If you are looking to work for a reputed international company within a multicultural team based in Dubai, then this role is an exciting opportunity for you.

As our Sales Secretary, you will work closely with our entire Sales team to ensure the success of our company and the satisfaction of our clients. Does this sound like a new professional opportunity you're ready to take on?

Key Responsibilities

• Create and update project statuses in the CRM system.
• Support automation initiatives for offer and order confirmation form preparation.
• Ensure seamless digitalization of the order-to-cash process.
• Acknowledge orders after LPO/Order Confirmation/LOI has been received.
• Ensure all documentation complies with audit requirements.
• Identify and implement process improvements to enhance sales operations efficiency.
• Collaborate cross-functionally with other departments to streamline processes.
• Draft reference and coordinate letters.
• Research relevant information and leads from databases, forwarding them to the appropriate sales personnel for action.
• Monitor market tenders and provide insights for strategic decision-making.
• Ensure data accuracy and quality in project evaluation.
• Prepare queries and analyses using Power BI for internal sales meetings.
• Assist with sales and marketing events.

Qualifications:

• Qualification in sales administration, business, or a related field.
• Proficiency in CRM systems and experience in automation tools.
• Strong understanding of digitalized order processing and workflow automation.
• Advanced proficiency in all MS Office applications, especially Excel and Power BI.
• Excellent level of spoken and written English.
• Outstanding communication skills with a professional, supportive, and proactive attitude.
• Ability to work independently and take initiative.
• Reliable, confident team player.
• Quick learner with the ability to think outside the box and find solutions.
• Passion for process optimization and continuous improvement.
• Go above and beyond.

Additional Information:

Job Type: Full time

Location: Dubai / UAE

As a customer-focused organization, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.

Remote Work:

No

Employment Type:

Full time