Client Services Manager jobs in United Arab Emirates

Sales

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We are looking for a GCC account Manager to join our Customer Facing team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Regions.

This team, alongside dealers, engages closely with customers to create, customize, and adapt solutions to meet their needs by leveraging the extensive range of offerings available today—across products and services, digital and technology, rental and used, and financing.

The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.

This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory‑specific solutions that solve customer pain points, accelerate decision‑making, and enable profitable sales execution.

Oversees and coordinates all sales and various solution programs for a significant client or specific client group.

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
• Consult with dealers and internal business partners on the subject of sales and service support of product to “corporate account” customers.
• Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
• Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers’ needs are met.

• Minimum 5–7 years in the construction sector with strong customer relationship management experience.

• Build and maintain strong, trust‑based relationships with key accounts.
• Act as the primary point of contact for strategic customers, ensuring satisfaction and loyalty.
• Understand customer pain points and proactively provide solutions.

• Develop and execute account‑specific sales strategies to achieve revenue targets.
• Negotiate and close high‑value deals with contractors, project owners, and procurement teams.
• Identify growth opportunities within existing accounts and new projects.

• Promote both machines and aftermarket services (parts, maintenance, CVAs, rebuild programs).
• Present integrated solutions that reduce total cost of ownership for customers.
• Leverage case studies and success stories to demonstrate value.

• Address customer challenges promptly and effectively.
• Collaborate with internal teams (service, product support) to resolve technical and operational issues.
• Provide feedback to improve product and service offerings.

• Understand heavy equipment categories, applications, and competitive landscape.
• Stay updated on technology solutions (grade control, telematics) and service programs.
• Monitor competitor activities, especially Chinese brands (SDLG, LiuGong), and develop counterstrategies.

• Strong commercial skills in selling heavy equipment and machinery.
• Ability to develop sales strategies, negotiate, and close deals.
• Experience with dealer/distributor networks and direct sales.
• Exposure to parts, maintenance, and service offerings to support full lifecycle sales.

• Fluent in English and Arabic (essential for GCC client engagement).
• Negotiation & Influencing high‑value deals.
• Strategic Account Management and revenue growth planning.
• CRM & Data Analysis for forecasting and performance tracking.
• Cultural Adaptability for relationship‑driven GCC markets.

Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Knowledge of account management; ability to manage day‑to‑day activities, providing services and support to existing clients.

• Must be able to travel 60% - 70% of the time (GCC specific).

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Posting Dates: December 8, 2025 - December 12, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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