Client Services Manager jobs in United Arab Emirates

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

• Team Supervision: Lead and coordinate the activities of laundry attendants to ensure efficient operation and high-quality service.
• Laundry Operations: Oversee the entire laundry process, including sorting, washing, drying, ironing, and folding, ensuring high standards of cleanliness and presentation.
• Equipment Maintenance: Monitor and ensure the proper functioning of all laundry equipment, reporting any maintenance issues to the engineering team for timely repair.
• Quality Control: Conduct regular checks to ensure linens, uniforms, and guest laundry meet company quality standards before distribution.
• Inventory & Stock Control: Monitor and manage stock levels of detergents, chemicals, and laundry supplies, ensuring proper storage and usage.
• Guest & Internal Services: Coordinate guest laundry, dry cleaning, and pressing services, ensuring timely delivery and handling of special requests.
• Sustainability & Waste Management: Implement eco-friendly practices by optimizing water and energy consumption, reducing chemical waste, and promoting sustainable cleaning solutions.
• Safety & Hygiene Compliance: Ensure all laundry processes comply with hygiene, safety, and infection control standards, including the proper handling of soiled and contaminated linens.
• Training & Development: Provide training to laundry attendants on best practices, machine operation, safety protocols, and guest service excellence.
• Collaboration: Work closely with the housekeeping, uniform, and linen departments to ensure smooth operations and timely linen distribution.
• Report & Documentation: Maintain accurate records of laundry operations, including equipment maintenance logs, inventory levels, and performance reports.

• Education: High school diploma or equivalent; a diploma or certification in hospitality or textile management is a plus.
• Experience: Minimum 2-4 years of experience in a hotel or commercial laundry operation, with at least 1 year in a supervisory role.
• Technical Knowledge: Strong understanding of laundry chemicals, fabric care, and machine operation.
• Leadership & Team Management: Ability to lead, train, and motivate a team in a fast-paced environment.
• Attention to Detail: Strong ability to maintain high cleanliness, hygiene, and quality standards.
• Communication Skills: Excellent verbal and written communication skills for coordinating with multiple departments.
• Problem-Solving Abilities: Ability to quickly address and resolve operational challenges while maintaining service excellence.

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive a positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with hygiene and sanitation regulations by overseeing proper handling, washing, and storage of linens and uniforms.

• Competitive Salary and Compensation:
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities:
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement:
  • Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits:
  • Comprehensive health insurance coverage.
• Employee Recognition Programs:
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance:
  • Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code:
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities:
  • Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services:
  • Transportation services.
• Employee Wellness Programs:
  • Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.