Client Services Manager jobs in United States

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HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious individual to join our team as a Corporate Services Manager. The job holder is responsible for managing the day-to-day activities of the Corporate Services department at HSBC M SQ Branch and as well as other corporate branches.

• Manage the day-to-day operations of offices, with particular emphasis on the effectiveness of the internal organization of departments and the quality and efficiency of services and effectiveness of control procedures.
• Handle Local and international customer queries relevant to corporate account operations, including advising on electronic channels, payments and cash management, trade operations, other available products and services of the Bank.
• Communicate with stakeholders at a regional/global level; ensure effective internal and external communication and sharing of such projects.
• Serve as liaison between Client Service and other project stakeholders.
• Ensure completion of Diary watch checks for all areas of corporate branch operations.
• Assist / liaise with the other departments / units / segments / processing units of the Bank to achieve the common business goals, targets and service image of the Bank.
• Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business.
• Accountable for delivering Client Service excellence globally effectively managing any risks and issues.
• Identification of opportunities globally and effectively managing the regional CSM’s to deliver against client promises.
• Review at regular intervals recent audit reports issued by Bank’s internal / external auditors and local regulators towards ensuring that all recommendations covering the branch have been implemented and maintained, unless dispensation has been obtained for the same.
• Identify and introduce service improvements to improve the overall client experience.
• Resolves global client service issues and challenges as the final escalation point.
• Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships.
• Cross selling products appropriate to customer needs and providing superior service support for all.
• Analyzing clients activities and providing advice and suggestions to clients to improve.
• Generate referrals for other areas of business in HSBC.
• Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural and regulatory requirements.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Carry out the DBIRO activities for the branch – Undertake Information Security consultation, Support the implementation of primary ISR controls, Manage the Secondary ISR controls.