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Bilingual Call Center Agent – Inbound/Outbound Sales
Descripción de la vacante
A leading financial institution in Abu Dhabi is looking for a Call Center Agent to manage inbound and outbound calls. The ideal candidate will excel in sales, provide excellent customer service, and be proficient in both Arabic and English. Responsibilities include adhering to policies, meeting sales targets, and ensuring customer satisfaction. Benefits include competitive compensation and opportunities for growth.
Formación
- Bilingual in Arabic and English with strong communication skills.
- Proven sales skills with a focus on customer satisfaction.
- Ability to resolve customer issues efficiently.
Responsabilidades
- Handle inbound & outbound calls according to procedures.
- Proactively offer customers to register for services.
- Meet or exceed sales targets set by management.
Conocimientos
Role: Call Center Agent
Location: Abu Dhabi
ROLE PURPOSE:
- To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
These are the main responsibilities of this role:
KEY PERFORMANCE INDICATORS:
- Call quality
- Customer satisfaction
- Adherence to schedule
- Product & process knowledge
- Average handling time
- Sales leads generation target to reviewed
Specialist Skills / Technical Knowledge Technical Competencies Required for this role:
- Communication skills bilingual language (Arabic/English)
- Sales skills
- Customer resolution skills
Required Experience:
Unclear Seniority
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.