Customer Service Representative (CSR) with Accounting

Caliberly; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service provider in Dubai is seeking a Customer Service Representative with Accounting skills. The role involves handling customer inquiries, managing billing issues, and supporting the accounting team. Candidates should have a Bachelor's degree in a related field and previous experience preferred. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Bachelor's degree is essential.
• Previous experience in customer service and accounting preferred.
• Proficiency in accounting software required.

Responsibilities

• Handle customer inquiries and complaints via multiple channels.
• Maintain and update customer accounts and ensure data accuracy.
• Assist in preparing financial reports and budgets.

Skills

Strong interpersonal skills

Excellent organizational skills

Time management skills

Ability to analyze financial data

Customer-centric approach

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related

Tools

QuickBooks

SAP

Job description

Customer Service Representative (CSR) with Accounting

About the job

Responsibilities:

• Handle customer inquiries and complaints via phone, email, or in-person.
• Provide accurate information about products and services.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain and update customer accounts.
• Ensure accuracy and confidentiality of customer information.
• Prepare and send invoices to customers.
• Process payments and manage billing issues.
• Reconcile accounts and ensure timely payment collection.
• Assist in preparing financial reports, budgets, and forecasts.
• Support the accounting team with month-end and year-end closing processes.
• Accurately enter and update financial data in the company's accounting system.
• Maintain organized records of financial transactions.
• Resolve customer issues related to billing, payments, and account discrepancies.
• Collaborate with other departments to ensure smooth operations.
• Work closely with the accounting and finance teams.
• Participate in team meetings and contribute to process improvements.
• Advanced skills in MS Office Suite, especially Excel.
• Excellent verbal and written communication skills.
• Ability to interact professionally with customers and team members.
• Strong attention to detail and accuracy in financial data management.
• Ability to handle and resolve customer issues effectively.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Previous experience in customer service and accounting roles is preferred.
• Proficiency in accounting software (e.g., QuickBooks, SAP).

Skills:

• Strong interpersonal skills to interact with customers and team members.
• Excellent organizational and time management skills.
• Ability to analyze financial data and generate reports.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• A customer-centric approach to service delivery.