Customer Service Manager - Dubai | Flexible Shifts

Aemitti; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider in Dubai is seeking a Customer Service Manager to lead a dedicated team. You will ensure timely communication with clients and oversee service delivery. The ideal candidate has at least three years of managerial experience, exceptional communication skills, and a passion for customer care. This position requires flexibility in working hours and a strong commitment to quality service.

Benefits

Opportunities for career development and training

Supportive work culture

Qualifications

• Minimum 3 years’ customer service experience in an English-speaking environment.
• At least 3 years in a supervisory or managerial role.
• Strong communication, planning, and leadership skills.
• C1 English language level or equivalent.
• Willingness to work flexible shifts including nights and weekends.

Responsibilities

• Ensure timely response to all client and care worker queries.
• Monitor electronic call systems and ensure shifts are confirmed.
• Manage complaints and safeguarding concerns professionally.
• Support wider care teams with admin and coordination tasks.

Skills

Communication Skills

Problem-Solving

Technical Proficiency

Time Management

Empathy

Job description

A leading customer service provider in Dubai is seeking a Customer Service Manager to lead a dedicated team. You will ensure timely communication with clients and oversee service delivery. The ideal candidate has at least three years of managerial experience, exceptional communication skills, and a passion for customer care. This position requires flexibility in working hours and a strong commitment to quality service.