Customer Service Representative

Fruitful Day; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer-focused company in Dubai seeks a Customer Service Representative to ensure high levels of customer satisfaction. Responsibilities include handling inquiries, resolving issues, and documenting interactions. Candidates should have over 3 years of call center experience and strong communication skills. This role operates onsite, emphasizing outstanding service for valued customers.

Qualifications

• Minimum 3 years of call center experience.
• Ability to remain calm and professional under pressure.

Responsibilities

• Answer incoming customer calls and respond to queries.
• Resolve customer complaints and ensure satisfaction.
• Document interactions and update information.

Skills

Fluency in English

Excellent multitasking abilities

Strong interpersonal skills

Attention to detail

Tools

CRM software knowledge

Job description

Role Overview

As a Customer Service Representative, you will play a key role in ensuring the highest level of customer satisfaction by handling a variety of customer inquiries and resolving issues efficiently. As part of our team in Dubai, you'll work in an ONSITE environment focused on providing outstanding service to our valued customers.

Responsibilities

• Answer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional manner
• Provide accurate information about products, services, or order status
• Resolve customer complaints and follow up to ensure complete satisfaction
• Document customer interactions and update relevant information
• Collaborate with internal teams to find solutions for customers' needs
• Maintain high-quality standards in customer service at all times
• Adhere to company protocols and performance metrics

Must have requirements

• Minimum 3 years of call center experience
• Fluency in English, both spoken and written
• Excellent multitasking abilities
• Keen attention to detail in all aspects of work
• Strong interpersonal and communication skills
• Ability to remain calm and professional under pressure

Nice to have requirements

• Experience in the UAE market
• Knowledge of CRM software and call center technologies
• Previous experience in the retail or e-commerce sector