Customer Support Analyst (Entry-level) at Flydubai Airlines, Dubai

Mashreq Bank; Dubai; On-site; AED 128,000 - 184,000; Full time

Job summary

A leading airline is seeking a Customer Support Analyst (Entry-level) in Dubai. The role involves addressing customer inquiries, providing accurate information, resolving issues, and maintaining records. Ideal candidates should possess exceptional communication skills, problem-solving abilities, and a passion for outstanding customer service. Join a dynamic team committed to creating memorable travel experiences!

Qualifications

• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• A genuine passion for delivering outstanding customer service.
• Ability to adapt to a fast-paced work environment.
• Work collaboratively with team members.

Responsibilities

• Effectively address and resolve customer inquiries through various channels.
• Furnish accurate information regarding flight schedules and booking.
• Collaborate with departments to resolve customer issues.
• Maintain meticulous records of customer interactions.
• Stay updated on industry trends and company policies.

Skills

Communication Skills

Problem-Solving

Customer Focus

Adaptability

Team Collaboration

Job description

Flydubai Airlines is a renowned airline that has consistently provided exceptional travel services, connecting people and cultures across the globe. As a leading player in the aviation industry, Flydubai is committed to delivering excellence in customer service and fostering a dynamic work environment.

Job Title: Customer Support Analyst (Entry-level)

Location: Dubai

Job Responsibilities:

• Responding to Customer Queries: Effectively address and resolve customer inquiries, concerns, and feedback through various communication channels, including phone, email, and chat.
• Providing Information: Furnish accurate and detailed information regarding flight schedules, booking procedures, baggage policies, and other relevant details to enhance the customer experience.
• Problem Resolution: Collaborate with other departments to resolve customer issues promptly, ensuring a seamless travel experience for all passengers.
• Documentation: Maintain meticulous records of customer interactions, feedback, and resolutions to contribute to the improvement of our services.
• Continuous Learning: Stay updated on industry trends, company policies, and procedural changes to provide accurate information and maintain a high level of expertise.

Required Skills:

• Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers and colleagues.
• Problem-Solving: Strong analytical and problem-solving abilities to address customer concerns and find appropriate resolutions.
• Customer Focus: A genuine passion for delivering outstanding customer service, understanding their needs, and ensuring their satisfaction.
• Adaptability: Ability to adapt to a fast-paced work environment and handle a variety of tasks simultaneously.
• Team Collaboration: Work collaboratively with team members and cross-functional departments to achieve collective goals.

How to Apply:

If you are enthusiastic about embarking on a rewarding career in the aviation industry and possess the required skills, we invite you to apply for the Customer Support Analyst position at Flydubai Airlines.

Join Flydubai Airlines and be part of a dynamic team committed to creating memorable travel experiences for our passengers!