Airport Customer Service Agent jobs in United States

Location: Ras-al-Khaimah

JOB PURPOSE:

This role is responsible for developing a personal Book of Business (BOB) within the Branch’s Geographical reach by implementing company commercial strategies and products with the aim of accelerating growth.

He/She will ensure delivery of significant P&L contributions within the Branch by controlling margins within its own BOB.

This position requires strong communication skills and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.

KEY ACCOUNTABILITIES:

• Manage Book of Business (BOB) ensuring constant growth in Volume, Revenue and Margin
• Grant constant growth of the BCO composition of the above: Hunting as % of Farming
• Undertake market analysis and competitive research in the local market.
• Liaise with Branch Operations in order to ensure proper SOPs are customized around client needs.
• Assist BOB clients in their day-by-day requests related to export/import quotations/negotiations in order to ensure proper opportunity closing.
• Liaise with internal Network and external Partner Agents in order to guarantee the best possible service assistance to working opportunities.
• Work with the CRM system in order to properly manage personal pipeline and record activity that will be base for Field Sales Incentive Scheme.
• Stay updated about local regulations, industry, new practices and any enhancements.

EXPERIENCE

• Proven track record in sales field, with at least 3 years of recent and relevant sales experience in Freight Forwarding
• Freight Forwarding experience is mandatory.

SKILLS

• Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
• Execution Sales Skills – Ability to research, identify, tackle, grow and close business opportunities ensuring the needed support from product and operations.
• Agile Skills - Ability to prioritize multiple tasks to meet various deadlines
• Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint
• Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors
• Languages - You speak and write fluent English – additional languages are a bonus, but not a must.
• Valid UAE Driving License is Mandatory.