Entry-Level Customer Support Analyst – Aviation

Mashreq Bank; Dubai; On-site; AED 128,000 - 184,000; Full time

Job summary

A leading airline is seeking a Customer Support Analyst (Entry-level) in Dubai. The role involves addressing customer inquiries, providing accurate information, resolving issues, and maintaining records. Ideal candidates should possess exceptional communication skills, problem-solving abilities, and a passion for outstanding customer service. Join a dynamic team committed to creating memorable travel experiences!

Qualifications

• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• A genuine passion for delivering outstanding customer service.
• Ability to adapt to a fast-paced work environment.
• Work collaboratively with team members.

Responsibilities

• Effectively address and resolve customer inquiries through various channels.
• Furnish accurate information regarding flight schedules and booking.
• Collaborate with departments to resolve customer issues.
• Maintain meticulous records of customer interactions.
• Stay updated on industry trends and company policies.

Skills

Communication Skills

Problem-Solving

Customer Focus

Adaptability

Team Collaboration

Job description

A leading airline is seeking a Customer Support Analyst (Entry-level) in Dubai. The role involves addressing customer inquiries, providing accurate information, resolving issues, and maintaining records. Ideal candidates should possess exceptional communication skills, problem-solving abilities, and a passion for outstanding customer service. Join a dynamic team committed to creating memorable travel experiences!