Customer Service Representative

Caliberly; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is seeking a dedicated Female Customer Service Representative. Responsibilities include answering customer queries, resolving issues, and ensuring satisfaction. Ideal candidates should be fluent in English and Arabic with 3 to 5 years of customer service experience.

Qualifications

• 3 to 5 years of experience in customer service.
• Ability to handle customer inquiries effectively.
• Professional demeanor and communication skills.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Resolve complaints efficiently and professionally.
• Maintain customer records and update databases.
• Coordinate with internal departments to ensure smooth service delivery.
• Follow up with customers to ensure satisfaction.

Skills

Fluent in English

Fluent in Arabic

Customer service skills

Job description

About the job Customer Service Representative

Job Description:
We are looking for a dedicated and professional Female Customer Service Representative who is fluent inEnglish and Arabicwith 3 to 5 years of experience to join our team inDubai. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Respond to customer queries via phone, email, and chat
• Resolve complaints efficiently and professionally
• Maintain customer records and update databases
• Coordinate with internal departments to ensure smooth service delivery
• Follow up with customers to ensure satisfaction