Arabic-Speaking Customer Care Executive

PlaceUp; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service organization in Dubai is seeking a Customer Service Executive to enhance customer experiences. The ideal candidate will manage inquiries and resolve issues via various communication channels. A positive attitude, excellent communication skills, and proficiency in customer service tools are essential. Experience of 1-3 years in customer service is preferred. Knowledge of Arabic is a plus.

Qualifications

• 1-3 years of experience in customer service or call center roles.
• Ability to handle high-pressure situations professionally.
• Arabic speaker preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve complaints, process orders, returns, and service requests efficiently.
• Maintain accurate customer records and update CRM or ticketing systems.

Skills

Customer-first mindset

Excellent communication skills

Problem-solving abilities

Multitasking

Empathy

Education

Bachelor's degree or diploma in Business or Communications

Tools

MS Office

Customer service software/CRM tools

Job description

A customer service organization in Dubai is seeking a Customer Service Executive to enhance customer experiences. The ideal candidate will manage inquiries and resolve issues via various communication channels. A positive attitude, excellent communication skills, and proficiency in customer service tools are essential. Experience of 1-3 years in customer service is preferred. Knowledge of Arabic is a plus.