Dubai Call Center Agent - Customer Care & CRM

Parisima Talent; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment agency in Dubai is seeking a Call Center Agent to manage inbound and outbound calls, providing essential assistance to clients and candidates. The ideal candidate will have strong communication skills and customer service orientation, and will thrive in a fast-paced environment. Responsibilities include managing inquiries, maintaining records, and resolving complaints. Flexibility to work shifts is necessary. This role offers an opportunity to contribute to exceptional service delivery.

Qualifications

• Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
• Strong interpersonal skills with a knack for building rapport with clients and candidates.
• Ability to handle high call volumes and maintain composure under pressure.
• Previous experience in a call center or customer service role is preferred.

Responsibilities

• Manage incoming calls and respond to client inquiries with professionalism and efficiency.
• Conduct outbound calls to follow up with candidates and clients, ensuring their needs are met.
• Resolve customer complaints and issues promptly, escalating them to management when necessary.
• Participate in training sessions to enhance product knowledge and service skills.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving Abilities

Technical Proficiency

Time Management

Tools

CRM systems

Job description

A leading recruitment agency in Dubai is seeking a Call Center Agent to manage inbound and outbound calls, providing essential assistance to clients and candidates. The ideal candidate will have strong communication skills and customer service orientation, and will thrive in a fast-paced environment. Responsibilities include managing inquiries, maintaining records, and resolving complaints. Flexibility to work shifts is necessary. This role offers an opportunity to contribute to exceptional service delivery.