Airport Customer Service Agent jobs in United States

Vista understands that every flight is unique, so we take care of every detail to ensure our Members & Clients enjoy a tailored and unparalleled service.

Our Sales Teams are the first point of contact for all Vista Globals prospects; dealing with all aspects of their travel requirements as well as collaborating with other teams to ensure that each flight is tailor-made to the member’s specific needs.

Founded in 2004, Vista pioneered an innovative business model where customers pay only for the hours that they fly. Our vision is to make business aviation simple and deliver the ultimate flight experience around the globe.

Today, we are the world’s only global aviation company, flying corporations, governments, and private clients across the VistaJet Program, XO Memberships, and Ad-Hoc Charter flights depending on their unique needs.

As a New Business Sales Consultant, you will be responsible for developing relationships with current clients via phone/email outreach as well as utilizing a client’s network to introduce new clients to Vista. Sales Consultants work closely with a regional group of New Business Sales people to manage and build their team’s book of business while improving their own sales capabilities. This position is a stepping stone to becoming a Director of Sales and managing your own book of business.

Sales Consultants are responsible for developing relationships with new customers via research, outreach, inbound lead generation, and network utilization. They work closely with a VP of Sales to manage and grow their team’s book of business while enhancing their sales skills. This role serves as a pathway to a senior sales position.

• Manage and grow a database of prospects within Vista’s CRM system.
• Book initial meetings for program prospects with your Sales Vice President, and sell charter flights & XO memberships to new clients.
• Collaborate with regional account management teams to expand your region's book of business.
• Prepare tailored email cadences and outreach sequences to engage clients and prospects.
• Handle incoming calls and email requests from customers.
• Conduct research to enhance the CRM database and develop richer client profiles.
• Ensure the database is accurate and up-to-date, logging all communications and meetings.
• Re-engage previous members and lost sales opportunities to rebuild relationships.
• Understand customer trip needs and articulate options that best meet their requirements.
• Maintain ongoing contact post-sale to ensure effective account management.
• Provide weekly and monthly KPI reports, including lead sources, activity metrics, and sales outcomes.

• Previous sales experience in inbound or outbound sales.
• Strong understanding of CRM systems (Salesforce & Salesloft) and sales pipeline management.
• Comfortable presenting and selling to HNWI and C-suite executives.
• Organized and self-motivated with a proactive approach to problem-solving.
• Excellent oral and written communication skills.
• Ability to thrive in a fast-paced sales environment and prioritize tasks effectively.
• Experience in the aviation industry is preferred but not required.