Commercial/Mid-Market Account Manager

Hewlett Packard Enterprise; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Commercial/Mid-Market Account Manager to connect with customers' business priorities through HPE's solutions. The role, designed as hybrid, involves engaging customers, identifying IT opportunities, and driving deals to closure. Ideal candidates will have 2-5 years of sales experience in the IT industry and a relevant university degree. Excellent relationship building and integrity are crucial for success in this position.

Benefits

Health & Wellbeing benefits

Personal & Professional Development programs

Flexible work arrangements

Qualifications

• Typically 2-5+ years sales experience.
• Experience in IT industry preferred.
• Experience working within IT department and/or within customers is a plus.

Responsibilities

• Develop connections between customer’s business priorities and HPE’s portfolio.
• Engage with customers to identify opportunities for IT engagement.
• Drive deals to closure through a multi-disciplinary team.

Skills

Sales Execution

Network/Relationship Building

IT Industry Acumen

Influencing and Negotiating

Integrity

Education

University or Bachelor’s Degree

Engineering or technology education

Job description

Commercial/Mid-Market Account Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and are committed to flexibility, bold moves, and a force for good. If you are looking to stretch and grow your career, our culture will embrace you and open up opportunities with HPE.

Job Description

Job Family Definition

Manages one or several larger accounts or acts as the account lead for a substantial part of a top account. Understands the customer’s IT and business objectives, priorities, requirements and challenges, and adds value by implementing HPE’s strategy. Drives business performance for all HPE BUs and manages the portfolio mix to optimize profitability of the account. Accountable for pipeline building; accountable for and supportive in deal closing and orchestrating the deal team. Builds and develops relevant customer relationship networks with key influencers and decision makers in IT and business. Develops and engages with the extended partner ecosystem to maximize HPE’s presence in the account. Constantly develops information technology industry knowledge to position HPE’s portfolio in the account. Orchestrates, engages, guides and provides feedback to the extended account team members. Acts as customer’s advocate inside HPE. Plans for accounts to deliver results through the financial year and beyond.

Management Level Definition

Applies intermediate-level subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities

• Develops a connection between the customer’s business priorities and the plan to support those with HPE’s portfolio, leveraging internal resources and support. Influences the customer’s decision makers through describing the value of HPE's solutions and their relevance to the customer’s priorities.
• Builds and executes a basic plan to drive growth and profitability, based on an intermediate-level understanding of the differentiation of higher value products and services. Leverages HPE programs and tools (e.g. Executive Sponsors, BU deal support, and supply chain programs) to improve business performance.
• Engages with the customer to identify opportunities. Translates customers’ business challenges and goals into IT opportunities. Identifies and develops opportunities for short and mid‑term success. Accountable for deal closure. Drives deals to closure through a multi‑disciplinary team, including partners.
• Develops and maintains an ad hoc professional network within the customer. Articulates the customer’s decision making process and defines a basic engagement model.
• Develops a basic overview of the partner landscape in relation to the account. Works with the HPE Partner Business Managers to assess and update the partner strategy for the account.
• Develops and updates knowledge of information technology and HPE’s portfolio. Articulates relevant modern trends in IT.
• Maintains tactical relationships and runs a simple governance with extended account team members. Provides feedback when requested.
• Utilizes HPE tools and processes for intermediate-level customer advocacy.
• Builds and executes basic account business plans for defined accounts, focused on tactical plans within the fiscal year. Shares and aligns the plan with relevant account stakeholders.

Education and Experience

• University or Bachelor’s Degree preferred or equivalent experience. Engineering or technology education is a plus.
• Typically 2‑5+ years sales experience.
• Experience in IT industry preferred. Experience working within IT department and/or within customers is a plus.
• Experience in vertical industry preferred.

Knowledge and Skills

• Drives Results: Shows strong will to win, is persistent in face of obstacles and has a clear results orientation.
• Strategic Planning: Possesses sales planning skills.
• Sales Execution: Able to deliver on short‑term sales engagements and objectives.
• Continuous Learning: Continuously and actively pursues own learning.
• IT Industry Acumen: Builds and maintains knowledge of cutting‑edge IT industry developments and technology trends with potential impacts to our customers.
• HPE Portfolio Knowledge: Builds and continually updates an understanding of HPE products, solutions, and service offerings – their value propositions, competitive differentiators, and benefits to our customers and our customers’ customers.
• Team Leadership: Develops expertise in leading teams (including dispersed and indirect team members) through sales engagements.
• Network/Relationship Building: Able to create professional relationships; understands and leverages the value of collaboration.
• Two‑way communication: Able to listen actively to understand the perspectives of others, and to articulate value propositions, plans, and proposals in language relevant to the customer, partner or internal stakeholder.
• Influencing and Negotiating: Understands and leverages influencing and negotiation techniques.
• Business Acumen: Understands how different parts of a business interoperate to produce business outcomes and how actions impact company results. Has an understanding of general business concepts and the economy. Able to understand financial reports and make relevant conclusions for planning. Similar principles apply to public sector organizations.
• Operational Excellence: Shows predictability and operational excellence both internally and externally.
• Integrity: Acts with integrity even if under pressure.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We value varied backgrounds and provide flexibility to manage work and personal needs. We make bold moves, together, and are a force for good.

Job

Sales

Job Level

Intermediate

Hewlett Packard Enterprise is an Equal Employment Opportunity / Veteran / Individual with Disabilities employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran / Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammers impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

HPE will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates, who shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.