Warehouse jobs in South Africa
Store Leader: Drive Sales, Stock, and Team Excellence
Wellness Warehouse
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Job summary
A health and wellness retailer in Cape Town is seeking a Retail Manager to oversee store operations, ensure customer satisfaction, and achieve sales targets. The ideal candidate has at least 5 years of retail experience, including managerial expertise. Responsibilities include managing customer interactions, stock control, and team development. The role offers competitive remuneration based on performance, medical aid options, and other employee benefits.
Benefits
Qualifications
- Grade 12 qualification required.
- Business/Admin qualification - retail management diploma or degree is advantageous.
- Minimum 5 years retail experience including 2-3 years managerial experience.
- Genuine interest in health and wellness.
- Fully computer literate.
- Strong written and verbal communication skills.
- Ability to work weekends and extended retail hours.
- Proficiency in stock and cost management.
- Own transport essential.
- Competency Assessment Achieved.
Responsibilities
- Manage customer interactions, complaints, and requests.
- Optimise selling space and ensure stock availability.
- Achieve and improve monthly store audit benchmarks.
- Perform effective cash handling.
- Lead, develop, and retain team members.
AREAS OF RESPONSIBILITY:
Customer Experience
•Be professional
•Manage customer interactions, complaints and requests
•Optimise selling space and drive replenishment to ensure stock availability
•Conduct floor walks to ensure housekeeping disciplines are adhered to
Store Profitability
•Sales - meet or exceed targets
•GP - reduce wastage & improve stock accuracy within benchmarks
•NP - reduce controllable expenses in line with budgets
•Interpret Income Statement information and formulate and implement action plans
•Identify challenges, trends and opportunities to drive continuous improvement
Store Disciplines & Productivity
•Ensuring that monthly store audit benchmarks are achieved and improved upon
Risk Management
•Effective stock control and stock management
•Effective cash handling procedures and controls
Lead, develop and retain team members
•Performance development culture and team effectiveness
•Leading, developing and coaching the team
•Basic IR
JOB SPECIFICATIONS:
•Grade 12
•Business/Admin qualification - a retail management diploma or degree would be advantageous
•Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
•A genuine interest in health and wellness - brand ambassadors
•Fully computer literate
•Strong written and verbal communication skills
•Ability and willingness to work weekends and extended retail hours
•Proficiency in stock management, cost control and cost management
•Own transport essential
•Competency Assessment Achieved
OFFER:
•Remuneration based on a ‘cost to company’ model and performance incentives.
•All permanent team members are required to join the company’s provident fund and risk benefit.
•Medical aid options are available.
•Birthday leave
- Team member discounts on in-store and online purchases
- Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.