Retail Store Leader (Winelands)

Wellness Warehouse; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A health and wellness retailer in Cape Town is seeking a Retail Manager to oversee store operations, ensure customer satisfaction, and achieve sales targets. The ideal candidate has at least 5 years of retail experience, including managerial expertise. Responsibilities include managing customer interactions, stock control, and team development. The role offers competitive remuneration based on performance, medical aid options, and other employee benefits.

Benefits

Team member discounts on in-store and online purchases

Ongoing learning and development opportunities

Birthday leave

Qualifications

• Grade 12 qualification required.
• Business/Admin qualification - retail management diploma or degree is advantageous.
• Minimum 5 years retail experience including 2-3 years managerial experience.
• Genuine interest in health and wellness.
• Fully computer literate.
• Strong written and verbal communication skills.
• Ability to work weekends and extended retail hours.
• Proficiency in stock and cost management.
• Own transport essential.
• Competency Assessment Achieved.

Responsibilities

• Manage customer interactions, complaints, and requests.
• Optimise selling space and ensure stock availability.
• Achieve and improve monthly store audit benchmarks.
• Perform effective cash handling.
• Lead, develop, and retain team members.

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

•Be professional

•Manage customer interactions, complaints and requests

•Optimise selling space and drive replenishment to ensure stock availability

•Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

•Sales - meet or exceed targets

•GP - reduce wastage & improve stock accuracy within benchmarks

•NP - reduce controllable expenses in line with budgets

•Interpret Income Statement information and formulate and implement action plans

•Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

•Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

•Effective stock control and stock management

•Effective cash handling procedures and controls

Lead, develop and retain team members

•Performance development culture and team effectiveness

•Leading, developing and coaching the team

•Basic IR

JOB SPECIFICATIONS:

•Grade 12

•Business/Admin qualification - a retail management diploma or degree would be advantageous

•Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)

•A genuine interest in health and wellness - brand ambassadors

•Fully computer literate

•Strong written and verbal communication skills

•Ability and willingness to work weekends and extended retail hours

•Proficiency in stock management, cost control and cost management

•Own transport essential

•Competency Assessment Achieved

OFFER:

•Remuneration based on a ‘cost to company’ model and performance incentives.

•All permanent team members are required to join the company’s provident fund and risk benefit.

•Medical aid options are available.

•Birthday leave

• Team member discounts on in-store and online purchases
  
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)