Wellness Assistant (The Point)

Wellness Warehouse; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading wellness retailer in Cape Town seeks a customer-focused individual to enhance customer experience by providing assistance and solutions. Candidates must have a Grade 12 certificate and relevant retail experience, ideally 3 years, along with a passion for health and wellness. The position offers a 'cost to company' remuneration model with incentives and team member discounts.

Benefits

Performance incentives

Medical aid options

Team member discounts

Ongoing learning opportunities

Qualifications

• Minimum 3 years retail sales experience, with 2 years in industry-specific roles.
• Ability to work weekends and extended retail hours.
• Good written and verbal communication skills.

Responsibilities

• Approach customers with greeting and assistance.
• Identify and meet customer needs.
• Follow opening and closing procedures.

Skills

Customer service skills

Sales techniques

Communication skills

Education

Grade 12

Relevant diploma or degree in Health and wellness modality

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Approach all customers, greet, smile and offer assistance
• Identify customer needs in order to provide optimal experience
• Takes responsibility for serving the customer and finding solutions to customers’ queries
• Apply Selling Skills
• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
• Offers alternatives to the customer if merchandise is not available
• Achievement of sales and unit targets
• Knows what new lines and promotions have come into the store
• Specialise in all departments through focussed supplier training and prescribed booklist completion
• Store Disciplines & Productivity
• Opening & closing procedures are followed
• To ensure all merchandising principles are in place at all times and that every item is ticketed
• Minimise Shinkage
• Ensure accurate stock counts & checking of product expiry dates
• Cash handling - assist at point of sale and with cash ups

JOB SPECIFICATIONS:

• Grade 12
• Relevant diploma / short course qualification (Health and wellness modality / Effective selling (retail) / Product specific knowledge) and/or Minimum 3 years retail sales experience (2 years industry specific)
• Relevant Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space.
  Very good written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases

• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)