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Client Service Manager: After-Sales Lead & Team Coach
Descripción de la vacante
A well-established national company in Somerset West is looking for a Client Service Manager. You will need at least five years of relevant customer service experience and three years of supervisory experience. Responsibilities include managing customer after-sales services and tracking team performance. The ideal candidate should be bilingual in English, a proficient computer user, and possess strong interpersonal skills. A competitive salary is offered along with the chance to work in a young, dynamic team.
Formación
- At least 5 years of customer service experience.
- Minimum 3 years in a supervisory/management role.
- Fully bilingual with English as first language.
Responsabilidades
- Manage customer after-sales services.
- Define team performance KPI's and track them.
- Administer and approve weekly overtime.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.