Client Service Manager: After-Sales Lead & Team Coach
University of Fort Hare
Somerset West
Presencial
ZAR 200.000 - 300.000
Jornada completa
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A well-established national company in Somerset West is looking for a Client Service Manager. You will need at least five years of relevant customer service experience and three years of supervisory experience. Responsibilities include managing customer after-sales services and tracking team performance. The ideal candidate should be bilingual in English, a proficient computer user, and possess strong interpersonal skills. A competitive salary is offered along with the chance to work in a young, dynamic team.
Formación
At least 5 years of customer service experience.
Minimum 3 years in a supervisory/management role.
Fully bilingual with English as first language.
Responsabilidades
Manage customer after-sales services.
Define team performance KPI's and track them.
Administer and approve weekly overtime.
Conocimientos
Customer service experience
Management skills
Interpersonal skills
Bilingual (English)
Computer literacy (Excel)
Educación
Relevant tertiary qualification
Herramientas
Sage Evolution
Descripción del empleo
A well-established national company in Somerset West is looking for a Client Service Manager. You will need at least five years of relevant customer service experience and three years of supervisory experience. Responsibilities include managing customer after-sales services and tracking team performance. The ideal candidate should be bilingual in English, a proficient computer user, and possess strong interpersonal skills. A competitive salary is offered along with the chance to work in a young, dynamic team.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.