Night Shift Clinical Supervisor — Crisis Services Leader

Crisis Connections; Rustenburg; On-site; ZAR 1 440 000 - 1 575 000; Full time

Job summary

A nonprofit service organization is seeking a Clinical Supervisor responsible for training and overseeing staff in a crisis intervention environment. The role involves ensuring effective crisis management and quality assurance, with duties that include training on call handling and maintaining community partnerships. Candidates should possess a Master's degree in psychology or counseling and have prior experience in crisis situations. This position offers a full-time schedule with benefits and opportunities for professional growth.

Benefits

Excellent health coverage

Paid Time Off

Flexible schedules

Growth opportunities

Qualifications

• Master’s degree in a relevant field required.
• Two years’ experience working with individuals in crisis preferred.
• Telephone assessment or help line experience preferred.
• Excellent verbal, written, and typing skills.
• Ability to learn and use multiple software platforms.

Responsibilities

• Train and supervise professional staff in call handling skills.
• Ensure adherence to staff requirements and policies.
• Engage scheduling team for 24/7 coverage.
• Track monthly call and data performance.
• Share in networking with behavioral health providers.

Skills

Communication skills

Training skills

Flexible scheduling

Team collaboration

Crisis management

Education

Master’s degree in psychology/counseling or social work

Mental Health Professional certification

Tools

CareLogic database

ECLS

IT/software platforms

Job description

A nonprofit service organization is seeking a Clinical Supervisor responsible for training and overseeing staff in a crisis intervention environment. The role involves ensuring effective crisis management and quality assurance, with duties that include training on call handling and maintaining community partnerships. Candidates should possess a Master's degree in psychology or counseling and have prior experience in crisis situations. This position offers a full-time schedule with benefits and opportunities for professional growth.