Call Center Team Leader: Coaching, KPIs & Sales

Convergys; Durban; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global technology and services leader is seeking a Team Leader in Durban to supervise call center associates. This position involves coaching team members, ensuring compliance with KPIs, and conducting team meetings. The ideal candidate should have sales experience and possess strong communication skills. A motivated individual who can manage multiple tasks under pressure is essential for this role.

Qualifications

• Proven sales experience in a call center environment.
• Excellent communication skills for team engagement.

Responsibilities

• Supervise call center associates and achieve performance metrics.
• Coach team members to ensure compliance with KPIs.
• Conduct team meetings and foster a motivated work environment.

Skills

Sales experience

Strong communication skills

Job description

A global technology and services leader is seeking a Team Leader in Durban to supervise call center associates. This position involves coaching team members, ensuring compliance with KPIs, and conducting team meetings. The ideal candidate should have sales experience and possess strong communication skills. A motivated individual who can manage multiple tasks under pressure is essential for this role.