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IT Support Team Lead, First Response & Service Delivery
Job summary
A managed IT services company is seeking an IT Support Team Lead based in South Africa, Gauteng. The successful candidate will lead the remote support team, ensuring high service standards and effective resolution of technical issues. Responsibilities include team leadership, SLA compliance, resource planning, and client relationship management. Required qualifications include ITIL 4 certification and CompTIA certifications, along with proven experience in a support role. This role emphasizes leadership, communication, and technical proficiency in IT support tools.
Qualifications
- Proven experience in an IT support role with team management.
- Strong technical skills and knowledge of IT systems, networks, and software.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage multiple tasks and projects simultaneously.
Responsibilities
- Oversee the day-to-day activities of the remote support team.
- Ensure prompt and effective resolution of technical issues.
- Accountable for resource planning and team performance.
- Act as a key liaison between users, IT leadership, and external partners.
- Foster a culture of professionalism and ongoing development in the team.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.