IT Support Team Lead, First Response & Service Delivery

Armstrong Appointments; Cape Town; On-site; ZAR 400 000 - 550 000; Full time

Job summary

A managed IT services company is seeking an IT Support Team Lead based in South Africa, Gauteng. The successful candidate will lead the remote support team, ensuring high service standards and effective resolution of technical issues. Responsibilities include team leadership, SLA compliance, resource planning, and client relationship management. Required qualifications include ITIL 4 certification and CompTIA certifications, along with proven experience in a support role. This role emphasizes leadership, communication, and technical proficiency in IT support tools.

Qualifications

• Proven experience in an IT support role with team management.
• Strong technical skills and knowledge of IT systems, networks, and software.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.

Responsibilities

• Oversee the day-to-day activities of the remote support team.
• Ensure prompt and effective resolution of technical issues.
• Accountable for resource planning and team performance.
• Act as a key liaison between users, IT leadership, and external partners.
• Foster a culture of professionalism and ongoing development in the team.

Skills

Leadership and team management

Problem-solving and critical thinking

Customer service orientation

Basic principles of project management

Technical proficiency in IT support tools and systems (including ITSM)

Education

ITIL 4 Foundation Certification

CompTIA A+

CompTIA Network+

Microsoft Certified: Azure Fundamentals (AZ-900)

Microsoft 365 Fundamentals (MS-900)

Job description

A managed IT services company is seeking an IT Support Team Lead based in South Africa, Gauteng. The successful candidate will lead the remote support team, ensuring high service standards and effective resolution of technical issues. Responsibilities include team leadership, SLA compliance, resource planning, and client relationship management. Required qualifications include ITIL 4 certification and CompTIA certifications, along with proven experience in a support role. This role emphasizes leadership, communication, and technical proficiency in IT support tools.